Privacy Policy (Audire.ai)

Welcome to Audire.ai ("we," "us," or "our"), a leading transcription and conversational analysis tool leveraging Large Language Models (LLMs) to capture insights for businesses. Our commitment to your privacy is paramount as we work to provide valuable insights from your data. This Privacy Policy outlines how we collect, use, share, and protect information in relation to our website www.audire.ai, services, and any software provided on or in connection with our services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: Including but not limited to your name, email address, and password used to create an account on our Service.
• Content Information: We collect and store the content you provide, including but not limited to audio files, transcripts, and any other information input into the Service.
• Payment Information: If you make a purchase, we collect certain payment information necessary to process your order.

1.2 Information We Collect Automatically

• Usage Information: We collect information about your interactions with our Service, such as the pages or other content you view and how you use the Service.
• Device Information: We gather information from and about the devices you use to access our Service, including hardware and software information, device IP addresses, and device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your activity on our Service.

2. How We Use Your Information

We use information we collect to:

• Provide insights as setup in the design and setup of our Service for you to leverage for ongoing business activities.
• Provide, improve, and personalise our Service.
• Analyse how you use our Service to help us improve and further develop our features.
• Communicate with you about the Service, including updates, security alerts, and support messages.
• Process transactions and send you related information, including confirmations and invoices.
• Conduct research and analysis for business insights.

3. Sharing Your Information

We may share your information as follows:

• With Consent: We will share your personal information with companies, organisations, or individuals outside of our Service when we have your consent to do so.
• Service Providers: We share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, and payment processing.
• Compliance and Safety: We may share information to comply with laws, regulations, legal processes, or governmental requests, and to protect the rights, property, or safety of our Service, our users, or others.

4. Data Security

We employ a variety of security measures designed to protect the integrity and confidentiality of your information. However, no security system is impenetrable, and we cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.

5. International Data Transfers

We may transfer, process, and store information about our users on servers located in a number of countries. Accordingly, [Your Product Name] may share your information with entities in countries other than your own.

6. Children’s Privacy

Our Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16.

7. Changes to Our Privacy Policy

We may modify this Privacy Policy from time to time. The most current version will govern our use of your information and will always be at [Insert Website URL]. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy or our Service, please contact us at securityandprivacy@audire.ai.