In a Nutshell
QA every business call with AI
Usually, only 1-2% of contact center calls are audited, resulting in overlooked opportunities, quality issues and compliance breaches. With Audire.ai, you turn your score cards into prompts for an LLM to review at scale - allowing your quality assurance team to focus only on the conversations that require their attention. Furthermore, you can setup automations that inform your team when a breach has occurred, ensuring they take action in a timely fashion.
Powerful Features
Here's all the good stuff
Accurate transcription
Audire.ai's transcription offers best-in-class 98.7% accuracy; essential for documenting business calls. This precision allows teams to maintain high standards, confidently.
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Powerful AI
Our application's Large Language Model (LLM) discerns unique requirements in call transcripts, identifying both standard and personalised needs for businesses.
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Automated workflows
Audire.ai's workflow builder initiates automations based on business criteria, streamlining processes and enhancing efficiency while promptly addressing any issues.
Redactions
Call transcripts can be redacted to eliminate sensitive and personal information; conforming to HIPAA regulations and international data protection standards.
Knowledge base ingestion
Audire.ai uses Retrieval-Augmented Generation (RAG) to apply your unique training materials and policies when assessing a call to ensure tailored quality assurance.
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API integrations
Our business API enhances productivity by integrating with call recording and CRM systems for efficient data access and improved data across your tech stack.
“I've seen Audire.ai dramatically improve our communication across the business. It's streamlined our operations, enhanced customer interactions, and reduced breaches.”
CEO, uCompare.ie
Dinesh Dahiya
“We needed a way to show our senior leadership team that the sales org was communicating our offering effectively. Audire.ai has given us visibility across the entire department.”
Head of Sales, Sproose
Cormac Diamond
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